Refund policy

RICHSPEAR Returns & Refund Policy

Last updated: 23 August 2026

At RICHSPEAR, we want you to be happy with your order. If you change your mind or there is a problem with your purchase, please read the policy below.

1. Cancelling Your Order

If you have changed your mind about your order, please request cancellation as soon as possible.

If your order has not yet been dispatched, we will do our best to cancel it and issue a refund.

Once an order has been dispatched, it may no longer be possible to cancel it before delivery. In this case, you may return the item in accordance with our returns policy below.

2. Returns

For online purchases, you generally have the right to cancel your purchase within 14 days of receiving your order, without having to give a reason.

After notifying us that you wish to cancel, you must return the item within the required timeframe.

To be eligible for a return, items should:

  • Be unworn and unused.
  • Be in their original condition.
  • Have all original tags and labels attached where applicable.
  • Be returned in suitable original packaging where reasonably possible.
  • Not have been washed, altered, damaged or marked.

We reserve the right to reduce a refund where an item has been handled beyond what is reasonably necessary to inspect its condition.

3. Faulty or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible.

Please include:

  • Your order number.
  • A description of the problem.
  • Clear photographs of the item where appropriate.

We will review the issue and, where the item is confirmed to be faulty or incorrect, we will provide an appropriate remedy in accordance with your legal rights.

4. Exchanges

We may offer exchanges depending on stock availability.

If you require a different size or colour, please contact us before returning your item.

If the requested replacement is unavailable, we may offer a refund instead.

5. Return Postage

If you are returning an item because you have simply changed your mind, you may be responsible for the cost of returning the item, subject to your statutory rights.

If the item is faulty, damaged or incorrect, RICHSPEAR will cover reasonable return costs where applicable.

6. Refunds

Once your returned item has been received and inspected, we will process your refund where applicable.

Refunds will normally be made using the original payment method.

Please allow your payment provider additional time to process the refund after we have issued it.

7. Items That Cannot Be Returned

For hygiene and other legitimate reasons, certain items may not be returnable if they have been unsealed or used where an applicable legal exception applies.

Any personalised or custom-made products may also be subject to different cancellation rights where permitted by law.

8. How to Request a Return or Cancellation

To request a cancellation or return, please contact RICHSPEAR with your:

Order number:
Full name:
Reason for return/cancellation:
Items you wish to return:

Please contact us through the contact details provided on our website.

9. Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under UK law.

If you have any questions about a return, cancellation or refund, please contact us and we will be happy to help.